Don’t Get Soaked: The Habitation Checks That Stop Motorhome Rejections
Buyers are rejecting motorhomes for damp, leaks and unsafe cabins. Here’s what to inspect in the habitation area and why a simple pre-sale check can save you a costly Consumer Rights Act dispute.
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Can You Claim What You Haven’t Lost? The ‘No Loss’ Principle Meets s19 CRA 2015
A live claim against a member raises a sharp question: if no money has changed hands and only deductions are in dispute, has the claimant suffered a recoverable loss?
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To Repair or Not to Repair: that is the question
A customer drops off a car three months after purchase and asks for a refund. You might have a right to repair, but touch a spanner without clear permission and you could turn a winnable case into an unwanted rejection.
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Winter Is Coming: Stop Seasonal Complaints Before They Start
Winter faults spark a spike in consumer complaints. A few extra pre-sale checks now can save you a world of hassle when the temperature drops.
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Disclosure requirements: when to say no
Clients demanding CCTV, employee records, and the kitchen sink? Here’s a quick guide to when you should hand over documents and when you can hold firm, from pre-action “fishing expeditions” to disclosure once proceedings are issued.
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The Consumer Rights Act 2015: Bête noire or useful tool?
Section 19(14) isn’t a magic wand for consumers, and Sections 23 and 24 give traders real leverage. Here’s how to use repairs, disproportionality and usage deductions to keep disputes under control.
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Mediation appointments: the court’s take on ‘delays’
You can tell the court you’re unavailable, but will that stop a telephone mediation being listed? In our client’s case it didn’t, and the refusal to move it now means a full hearing next year.
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Witness Statements: Own the Weakness and Turn Up to Court
Courts are scrutinising credibility more than ever. A Witness Statement that ducks its weak points or a witness who fails to attend risks serious damage to their case
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Motor Traders have protection under s.27 of the Hire Purchase Act
Told that s.27 offers Motor Traders no protection at all? Not so. A private purchaser’s good title can flow through the chain to protect dealers, and we map out when it does and when it doesn’t.
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Proving the ‘chain of custody’ can be a challenge
Conflicting interests on a used car can turn a simple purchase into a legal minefield. Here’s how to evidence the chain, challenge a finance claim, and spot the red flags before you hand over the cash.
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Sale or Return: Why “Private Sale” won’t save you from Consumer Rights Act responsibilities
Dealers using Sale or Return cannot hide behind “private sale” labels unless the agency position is made crystal clear from the advert onward. Miss that step and you risk CRA 2015 claims and a DMCCA 2024 breach.
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WhatsApp chats can seal the deal. Here’s why that matters for distance sales
A 2025 High Court case confirmed that a short WhatsApp exchange can form a binding contract. Here is what that means for distance sales in motor retail, including why collection from your site does not change the status of the deal.
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