One Email, One Oversight, £19,566: Redeployment Duties in Redundancy
A recent tribunal shows that even a genuine redundancy can be unfair if employers don’t actively support redeployment.
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Written Authority Wins the Day: Dealer Beats Finance Company in Release Row
A finance company tried to claw back the price of a car after telling the dealer the buyer could collect.
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Default judgment but no claim form?
Here’s how to act quickly, get the paperwork you need, and give yourself the best chance of setting the judgment aside under rule 13.3.
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Car Falls From Lift: Liverpool Garage Fined After Worker Crushed
The case highlights the duty to have a safe system of work and proper training for lifting equipment.
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Importance of taking your customers’ details!
Garages aren’t legally required to take a customer’s address before repair or sale, but skipping it can stall Torts notices and court action when vehicles are abandoned or not collected.
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Bailiffs at the Door? Not So Fast: When ‘Debt Collectors’ Have No Power
A consumer decided our member ‘owed’ them money and sent in so-called heavies to collect. Here is why they had no legal power to enforce anything and what to do if a similar letter lands on your desk.
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Motor Finance Consumer Redress Scheme
The FCA has launched a consultation on a motor finance redress scheme that could see average payouts of around £700 where key commission arrangements were not disclosed.
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The FCA £1m Campaign: Better Late Than Never!
The FCA has launched a £1 million campaign to tell motor finance customers they can access compensation without claims firms or lawyers.
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Don’t Get Soaked: The Habitation Checks That Stop Motorhome Rejections
Buyers are rejecting motorhomes for damp, leaks and unsafe cabins. Here’s what to inspect in the habitation area and why a simple pre-sale check can save you a costly Consumer Rights Act dispute.
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Can You Claim What You Haven’t Lost? The ‘No Loss’ Principle Meets s19 CRA 2015
A live claim against a member raises a sharp question: if no money has changed hands and only deductions are in dispute, has the claimant suffered a recoverable loss?
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To Repair or Not to Repair: that is the question
A customer drops off a car three months after purchase and asks for a refund. You might have a right to repair, but touch a spanner without clear permission and you could turn a winnable case into an unwanted rejection.
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Winter Is Coming: Stop Seasonal Complaints Before They Start
Winter faults spark a spike in consumer complaints. A few extra pre-sale checks now can save you a world of hassle when the temperature drops.
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