Driver Option 2 is a comprehensive warranty administration service that includes all the benefits of the driver warranty booklets and much more.

It will provide your customers with the care both you and they are entitled to expect, and make running your own warranties simple.

Prices and Targets

Prior to commencement of this service you will have to agree to the driver administration agreement terms and conditons, pay a set up fee and deposit, dependent on your selected monthly target from the price schedule below.

The deposit will be credited to your account and in the event that the contract continues into a second year or subsequent years the deposit will continue to be held on account.

Payment for warranty registrations will be made after each calendar month and as detailed on an invoice. The price as invoiced will be commensurate with the number of warranties registered during the relevant calendar month and as detailed in the price schedule below.

In the event that you wish to cancel the contract, 28 days notice of termination must be given in writing to Lawgistics and cancellation will take effect at the end of the calendar month. In these circumstances you will be charged for all unpaid warranties registered.

The deposit will be non refundable for cancellation in the first year, but will be refunded for cancellation thereafter, provided your minimum monthly target or more warranties have been registered in the first year. All quoted prices are exclusive of VAT.

Price Schedule

Driver Warranty Registrations (Monthly Target)	Driver Administration Period				Deposit	Set Up Fee
Driver Warranty Registrations (Monthly Target)	6mth	1 Year	2 Year	3 Year	Deposit	Set Up Fee
1 - 9	£15.00	£20.00	£25.00	£30.00	£150.00	£65
10 - 24	£13.00	£18.00	£23.00	£28.00	£350.00	£65
25 - 49	£11.00	£16.00	£21.00	£26.00	£550.00	£65
50 - 99	£10.00	£15.00	£20.00	£25.00	£1000.00	£65
100 +	POA	POA	POA	POA	POA	POA
Customised Driver Warranty Booklets with Driver Administration (minimum monthly target 25)
25 - 49	£11.00	£16.00	£21.00	£26.00	£550.00	£65
50 - 99	£10.00	£15.00	£20.00	£25.00	£1000.00	£65
100 +	POA	POA	POA	POA	POA	POA

24/7 Claims Help Line And Administration Service

Driver Administration gives your customer a claims help line 52 weeks a year, 7 days a week, 24 hours a day.

All warranty administration staff are trained in customer service together with the use of a bespoke computer system which logs and records all calls giving evidence of your customer’s initial claim as well as providing a complete work in progress report.

Online Warranty Management Account

Driver Administration includes an Online Warranty Management Account to add vehicles, new claims and produce reports. When you add a new vehicle it will immediately update our bespoke computer system ensuring your customer will be covered when they leave your forecourt.

Visit www.lawgisticsdriveradmin.co.uk to see how easy it is to use the Online Warranty Management Account. Call Lawgistics on 01480 455500 to request a username and password.

National Network of Garages

Driver Administration gives you access to nationwide network of garages both independent and main dealer. If your customer breaks down we can locate an approved garage to diagnose the fault and organise a repair. Our maintenance technical operators are all fully trained in making the right cost effective decisions for you.

If you have your own repair facilities or nominated repair garage these can be used on request.

Warranty Booklets

Driver Warranty Booklets are available as standard or customised with your company logo and pictures. The booklets allow you to adapt each warranty to suit your circumstances.

There is deliberate flexibility built into the booklet allowing you to decide upon the period (e.g. 3 months), the mileage (e.g. 3000 miles), the claims limit (e.g. £300), the level of cover (basic or comprehensive), where the vehicle is serviced and who repairs it.

The six-month upgrade - only £75!

Include a basic driver cover for 3 months on every vehicle at screen price. Set the claims limit low (i.e. £300).

Explain to your customer that the driver plus cover is much more comprehensive and comes with a larger claims limit (i.e. £500) it includes the cam belt and a lot of the electrics. They can upgrade to driver plus for the first six months for only £75.

Explain to your customer that driver optional cover would cover the turbo, ABS, air con and cat, and would normally cost £25 for the first six months.

However, if it helps your customer make a decision to upgrade why not include driver optional cover within the driver plus upgrade.

So your customer gets 'TOP LEVEL COVER' for the first six months with a claims limit of £500 for only £75.

One-year warranty included in screen price!

Include a basic driver cover for one year on every vehicle at screen price. Set the claims limit very low (i.e. £150).

All your adverts should read, "1 year warranty included in screen price!".

When your customer decides to purchase the vehicle explain that the driver plus cover is much more comprehensive and comes with a larger claims limit (i.e. £500) it includes the cam belt and a lot of the electrics. They can upgrade to driver plus for the twelve months for only £200.

Explain to your customer that driver optional cover would cover the turbo, ABS, air con and cat, and would normally cost £50 for twelve months.

However, if it helps your customer make a decision to upgrade why not include driver optional cover within the driver plus upgrade.

So your customer gets 'TOP LEVEL COVER' for 12 months with a claims limit of £500 for only £200.

PLEASE NOTE - The lower the price of the warranty the higher your conversion rate will be i.e. you could sell 100 six month upgrades at £75 (£7500) and only 20 one year warranty upgrades at £200 (£4000).

You decide the price, claims limit and time period of the warranty to suit your market, product and competitors.

Remember, if parts are covered, you will be liable so make sure you price accordingly to cover your costs.

Legal Conciliation Help Line

Driver warranty Booklets include a Legal Conciliation Help Line to advise on what to do in every situation, making sure you take the right decisions when running your own warranties.

It is important to recognise that a warranty is offered over and above the customer’s statutory rights. Therefore, the customer’s statutory rights could cover certain items excluded by the warranty. You may be turning down a claim under the warranty only to find you subsequently receive a county court summons unless you have the right legal advice in the first place.

Pay On Use Breakdown Recovery

All standard warranty booklets include a 'Pay On Use' – Home Start, Roadside Assistance and National Recovery Service, with a 24/7 emergency assistance help line. If your customer’s vehicle breaks down MARS 24hr Rescue can come to their aid.

MARS 24hr Rescue can attend your customer’s vehicle at the road side. If they cannot repair it they can recover them and up to 4 passengers to their home, supplying dealer, preferred UK location or local garage as applicable. If the vehicle is attended at your customer’s home and cannot be fixed, MARS 24hr Rescue can recover it to the supplying dealer, preferred UK location or local garage as applicable.

CAR AND VANS UPTO 2.5 TON ROADSIDE RECOVERY
Call out charge	0800 - 1800	£45.00
Out of hour’s callout charge	1800 – 0800	£60.00
Mileage charge		£1.00 per mile

LIGHT COMMERCIALS 2.5 TON UPTO 7.5 TON RECOVERY
Call out charge	0800 - 1800	£65.00
Out of hour’s callout charge	1800 – 0800	£80.00
Mileage charge		£1.50 per mile

ADDITIONAL CHARGES
To collect loan car from customers base		Free
Payment for third party admin fee		£7.50
Storage		£24.50 a day
Bank Holiday callout		£95.00
Christmas / New Year call out		£150.00

USE OF ADDITIONAL WINCHING/SKATES EQUIPMENT		£45.00 per job
Winching or using skates to move a disabled vehicle from an off road position or when Loading area is obstructed such as fields, ditches etc. This may also apply to recovering vehicles parked where there is no Recovery Vehicle access.

USE OF LORRY LOADER / CRANE EQUIPMENT		£120.00 per job
Used for loading and unloading disabled vehicles which cannot be loaded onto a transporter in the normal manner, the charge also applies when Recovery Vehicles from unusual places such as crash barriers, in trees, on walls, upside down in a ditches etc.

HIRE OF DONOR WHEELS		£45.00 per job
Use when vehicles have missing or stolen wheels.

EXTRA MAN		£45.00 per man
Used when the task cannot be undertaken physically or safely by one person.

SPECIALIST RECOVERY
E.g. submerged vehicles in rivers or in very difficult off road locations, quotations will be given on request.

Driver Options Client Feedback

"The booklets work really well."
Mike Leaver, Sales Manager

Cannock Road Garages, Wolverhampton

“I use the administration scheme with Lawgistics and I’m very happy with it. The Driver and Driver Plus coverage provides a good opportunity to up-sell. I like the fact that the books are flexible and provides customers with peace of mind that the warranty is fully backed by ourselves.”

Tony King, Director

Crosspoint Motor Company, Leciestershire

“I have my own workshop on site, so it makes logical sense to do my own warranty. The customised booklets look professional and they encourage my clients to return as they know they will not have a problem when trying to make a claim on the warranty.”

John Cross, Partner

Hitchin Motorcare Ltd, Herts

"Driver Administration is a really straight forward system, we have never had any problems with it."
Steve, Proprietor

Helix Car Sales, Essex

"I use the Driver Warranty Books as they provide me with the best protection and seem to make my customers happy."
Mark Mallender, Owner

Triple M Vehicle Sales, Barnsley

Driver Options Client Feedback

Cannock Road Garages, Wolverhampton

"The booklets work really well."
Mike Leaver, Sales Manager - 27/01/2012

Crosspoint Motor Company, Leciestershire

Hitchin Motorcare Ltd, Herts

John Cross, Partner - 23/01/2012

Helix Car Sales, Essex

"Driver Administration is a really straight forward system, we have never had any problems with it."
Steve, Proprietor - 23/01/2012

Triple M Vehicle Sales, Barnsley

"I use the Driver Warranty Books as they provide me with the best protection and seem to make my customers happy."
Mark Mallender, Owner - 23/01/2012

Britannia Motor Sales, West Midlands

“The books suit me, I used to use Insurance warranties but they didn’t cover anything, this works better for me as customers come back to me and they are happy as there arent any arguments over what is covered.”
David Leaver, Proprietor - 23/01/2012

Country Car, Warwickshire

“They work incredibly well, Ive used the booklets for many years and ive never had a problem with them”
Martin Holton, Owner - 23/01/2012

Smiths Independent BMW Specialists, Flint

“The booklets provide us with extra protection and it gives the clients something formal”
Bill Smith, Owner - 23/01/2012

Select First Motorhomes, Kent

“Being in control of your own warranty fund helps to keep customers satisfied.”
Graham Marchant, Proprietor - 20/01/2012

Seward, Dorset

“We have been using the Lawgistics warranty administration scheme for 9 months and already saved over £80,000! The scheme allows us to incorporate our 5 sites effectively and ensure every vehicle we sell has a comprehensive warranty cover. The claims helpline staff have been both knowledgeable and helpful. We are very pleased with the service.”
Vince Courtney, Managing Director - 20/01/2012

Burnout Bikes, Wiltshire

“Easy, straightforward, black and white”.
Clint Courtnadge, Proprietor - 18/01/2012

M T M Motors, Devon

“No problems at all – I actually find that I have less problems with the books, even though it is my own warranty rather than an insurance warranty”.
Mark Diton, Proprietor - 18/01/2012

GP Cars, Hertfordshire

“The Driver Warranty booklet is very handy, it is a useful document”
Steve, Warranty Manager - 18/01/2012

Port Road Garage, Cumbria

“The DW’s are good as they show my clients what is covered. Due to these I have few comebacks”.

Paul Pieri - 18/01/2012

Inverness Car Company Ltd, Inverness

“Our warranty costs have been reduced since using the books.”

Donnie Hossack, Proprietor - 18/01/2012

Norfolk Motor Company, Norfolk

“The decision to move to Lawgistics has definitely saved our company money; in addition, their experience in the automotive field has been an asset on many levels. Highly recommended.”
Grant Long, Managing Director - 09/11/2011

Town Car Sales, Kent

"Value for money, efficient, knowledgeable, competent and helpful"
Daniel Brillus, Partner - 14/09/2011

Michael Edwards Car Sales, Wigan

Driver Options has helped me save a large percentage of the money I previously spent on insurance warranties. The call centre staff are brilliant and I love the email updates they send me when handling a claim.
Mike Styles - 14/09/2011

Cambridge Car Company, Cambridgshire

“We are very happy with Driver Options. It's easy to use and we like the regular email updates regarding claims. We have had no problems with the scheme”
Rachel Samways - 13/06/2011

Car Studio, Hertfordshire

“I am very happy with the warranty administration service. It has given me the confidence to underwrite my own stock and with time, I know the system will work successfully for my business”
Leon Fehr, Proprietor - 13/06/2011

A G Motors (Oldham) Ltd, Lancashire

“Overall I am happy, I like the fact the warranty books are sent out each month”
Scott, Proprietor - 13/06/2011

Ginjin Motor Company, Hampshire

“I am very happy with the system”
George, Proprietor - 13/06/2011

German Marques Ltd, Gloucestershire

“We are new clients, pleased with everything so far. The online warranty management account is easy to use and all seems to be running smoothly “
Aarron Newell - 13/06/2011

First Point Motors, Northamptonshire

“I have spoken to my customers and they like the warranty.They feel it is clear to see whats covered and what to do when making a claim”
Danielle, Proprietor - 13/06/2011

Reed Autos, Cambridgeshire

“The system is working very well for us”
Peter, Sales Manager - 13/06/2011

Small Car Company, Gloucestershire

“We prepare all our vehicles to a high standard and rarely made claims against our insurance warranties. Sadly, on the odd occasions we did make a claim, we found the warranty company quite often rejected it. Driver Options saved us £13,000 in the first year and now gives us total control of claims. We are able to look after customers as individuals"
Colin North, Owner - 13/06/2011

Wordsley Motor Company, West Midlands

“In our first year trading we spent £27,000 on branded insurance warranties. We worked out how little our customers claimed and decided to start running our own warranties with Driver Options.We haven’t had any problems switching from insurance warranties, it’s easy and costs about a third of what it used to. I wish I’d done it from day one.”
Neil Coleman, Proprietor - 13/06/2011

Jubilee Cars, Cheshire

“We are very happy with Driver Options and the way it works for us"
Ken, Sales Manager - 13/06/2011

A W Autos, Oxfordshire

“Everything is in order, it is a fantastic system. The call centre is great!”
Alan Windebank, Proprietor - 13/06/2011

West Car Sales, Kent

“Although our verbal warranty worked well I knew that we needed to get something in writing. The Driver warranty booklets have been fantastic and they make it very easy to sell up. We took an extra £4500 in our first month"
Andrew - 13/06/2011

L G Car Sales, Cambridgeshire

“Generally happy, I really want to make a go of the system”
Alex, Proprietor - 13/06/2011

Car Superstore, Isle of Man

“Very happy with everything”
Rob Thompson, Sales manager - 13/06/2011

Water End Cars, Bedfordshire

“I am very happy with everything about the warranty administration service. I was previously with a well known insurance warranty company but eventually parted ways to join Lawgistics and haven’t looked back since. We saved around £5000 in the first year! We would and have recommended Lawgistics to all the car dealers we know”
David Burgoine, Proprietor - 13/06/2011

Town Car Sales, Enfield

“All claims are handled very well by the call centre, they are brilliant. We have a good relationship as they are prompt to respond and know what they are talking about. We work very well together”
Lynn - 13/06/2011