Legal Workshop - Essential Law for Car Sales

Legal Workshop - Essential Law for Car Sales

£195.00


Product Information
Specification

The sales sector is extremely vulnerable to financial penalties, bad publicity and high levels of compensation. One small slip by a sales executive or a wrong word by a receptionist can lead to serious financial loss and damaged reputation, from which a business may or may not recover.
This course is designed for all staff involved in the sale of Motor Vehicles and who, through the very nature of their work, are involved in meeting the requirements of the Trading Standards and Consumer Legislation.  It is therefore suitable for all Sales Executives, administrators and other staff involved in sales, test-drives, vehicle hand over, and /or the management of the same.

The course will be covering the following areas:
 

  • Trading Standards Law
  • Sales procedures
  • Distance Selling
  • Test Drives
  • Disclaimers
  • Mileage and Mileage Checks
  • Hand Over Procedures
  • Sales Administration
  • Fraud and Fraudulent Practices
  • Consumer Law
  • Sale of Goods
  • Contracts
  • Complaints Procedures

 
On completion, delegates will be able to:

  • Understand the need to adhere to strict rules to protect themselves under Trading Standards Law and what can be the effect of non-compliance.
  • Understand the need to operate clear written systems, carry out Quality Control and ensure the checking systems are routinely carried out without fail.
  • Understand the benefits of the umbrella of protection that will provide a statutory defence system and prevent problems becoming disasters.
  • Be aware of the potential for fraud at their dealership and be alert for the tell tale signs.
  • Understand the essential elements of the consumers' rights, including the right of rejection and of satisfactory quality.
  • Understand the need to have clear and complete documentation and how to handle customer dissatisfaction.
  • Understand the benefits of a positive customer care policy and how to implement it.

 
Course Duration: 1 day
The above course is being held at Lawgistics Training Centre on: To be confirmed 

Product Code LEGSZ5QH59
Condition New

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