Section 75 refunds

As mentioned before, if a customer uses their credit card to make a payment towards a vehicle priced between £100 and £30,000, they have the legal right to approach their credit card company with a complaint about that vehicle. This could mean that if you have rejected the customer’s complaint, the customer could get a refund from their credit card company who will look to you to reimburse them.

As Money Saving Guru Martin Lewis has pointed out in an article this week, these Section 75 rights will be lost by a consumer if the payment is processed through Paypal or any other third party.

This is something we pointed out on Page 10 of our ‘Your Legal Rights Explained’ booklet which is also full of lots of other consumer rights information delivered in plain English and designed to educate your customers from your used car dealer perspective.

Lawgistics members can get consumer rights advice from the legal team.

 

Authors: Nona Bowkis

Published: 09 Jun 2015

Comments

To ensure you are a real person signing up and to prevent automated signups (spamming) could we ask you to copy the letters and numbers shown below into the box.

(cAse SeNSItivE!)

Nona Bowkis - Lawgistics Ltd (06/08/2015)
Yes sadly Paypal are often a law to themselves.
Antony (06/08/2015)
Martin Lewis is perhaps correct about the Law, but, Paypal will just take the payment back from your account. You have then a situation of no money nor car.



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