Test the water before you dive in...

Used cars break down – fact!  Take your time to work out what you need and don’t need to do.

Simply because a customer is stamping their feet and banging the table, don’t be brow beaten into being too helpful. 

Don’t wade in and carry out some level of repair – that is an admission you believe you are liable! 

If you are in any doubt, and you are a member, then give us a call to chew it over.

Don’t forget, if it’s a second hand car, it is not unusual for running repairs sooner or later and the bill may well not fall at your door.
 

Authors: Dennis Chapman

Published: 07 Nov 2014

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