Financial Ombudsman says Finance Company does not have to pay for wear and tear

We liked this outcome!  

Customer takes delivery of a car with 90000 miles on the clock.  5000 miles later he claims there to be a fault with the clutch.  As there was no evidence that the problem was there at the point of supply, the Ombudsman (correctly in our opinion) ruled that for this reason and the fact that a clutch is particularly susceptible to wear and tear, that it was for the customer to “foot” the cost of the replacement part. (The supplying garage absorbed the labour cost, as a gesture of goodwill).

Published: 30 Sep 2013

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