Garage mystery shops reveal problems

Devon Trading Standards have carried out a ‘mystery shop’ of a number of garages in their area.  As well as missing many minor faults some major faults were missed including not noticing a problem with the brake fluid.  

The ‘tick sheet’ for servicing operations let one garage down showing many ‘ticks’ where the work had not been carried out.  

Regrettably a small number of garages were untruthful about the need to have extra work carried out.

Published: 13 Apr 2012

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