Quality Control Procedure

Introduction
 
A fundamental cornerstone of the Legal Defence System is the Quality Control Procedure and its management. Servicing and Repair are high-risk areas in respect of Trading Standards law. Quality is an intrinsic part of the business strategy and must be ‘owned’ by all within the business from the Managing Director/Proprietor down.
 
To be effective a Servicing/Repair Quality Control Procedure must involve the following components (depending on the structure of the business):