Instructions to Sales Staff

The following are the instructions of the Company that must be followed at all times:
 
1. It is the duty and responsibility of the Company to ensure that all information provided to prospective purchasers is honest, truthful and accurate in every respect.

In order that the Company may meet its obligations it is essential that ALL staff have read, understood and follow the policy and procedures of the Company and comply in every respect with its written instructions.
It is your responsibility to ensure that you understand what is required of you and that you follow the instructions given at all times.

2. When speaking with prospective customers, whether by telephone or face to face, all staff must ensure that all descriptions given, whether verbal or written, are accurate, truthful and based on supported fact.

Mileage presents a particular problem area and no description, opinion or estimate should be given as to the accuracy of any recorded mileage. Equally no description, opinion or estimate should be given on the previous use, ownership, performance, accessory, fuel consumption, suitability for a particular purpose or any other item that is not contained and supported in the vehicle file.

3. It is your responsibility to check the vehicle file and not to apply any description that is not contained and supported within that file. Never Guess Always Check If in doubt ask the manager before imparting the information.