The following instructions represent the policy of the company and should be followed at all times.

1. All documentation shall be completed in full and will indicate the work carried out and the price charged.

2. Where a Service Book is presented for stamping it shall ONLY be stamped if the vehicle has undergone a Manufacturers Service. Where it is the company’s own service that has been completed the Service Book can ONLY be stamped if it is endorsed by the words “(Company Name) Service. Please note this may differ in content from Manufacturers Service.”

3. Where oil/lubricants have been itemised on the invoice by unit the quantity in litres shall also be indicated.