Documentation

All documentation should be checked to ensure that it does not contain "small print" which the customer has no real opportunity of becoming acquainted with before entering the contract. All clauses or small print MUST be in plain intelligible language.

The Unfair Terms in Customer Contract Regulations sets an even playing field. Any one-sided agreement with clauses tipped in the favour of one party become void and unenforceable. It may also constitute an offence and if drawn to the attention of the Director of Fair Trading then he may immediately stop their use by means of an injunction. This has already happened to a number of dealers, manufacturers and motor trade related organisations.

Lawgistics would be happy to advise. It is your responsibility to ensure it complies.