Short Term Right to Reject

This is new and is designed to allow consumers to return goods for a full refund if a fault appears in the first 30 days of ownership. The customer does not have to give you an opportunity to repair in this first 30 days.

However, if the customer wants to exercise this Right they must:

1.    Prove there is a fault

2.    Prove that the fault was present at the point of sale

If you have undertaken comprehensive pre delivery checks and have kept good records of those checks, you will have made it very difficult for the consumer to prove the fault (hyperlink) was there at the point of sale.

It is obviously up to you how much time you want to put into your pre-delivery procedures but we would recommend you:

•    Put a new MOT on each vehicle you sell

•    Complete a Pre-Delivery Checklist

•    Get the customer to sign to say there were no apparent faults during the test drive

•    Have the vehicle checked and/or serviced by an independent garage

•    Take photos or even a video of the vehicle

Author: Nona Bowkis