Legal Article - Employment Law

Communication Monitoring and Evaluation

The obligation to inform can be done by simply informing staff that communications may be monitored for particular purposes such as abuse of the internet or e-mails. A statement could be included in the staff handbook or disciplinary procedure, setting out clearly what use of the telephone, e-mail systems and internet access is authorised and what use is unauthorised.

To inform external telephone callers or senders of e-mail the best way is to include a recording, or statement, at the start of any call, or e-mail, informing the caller, or recipient, of the likely monitoring.

Employers should have guidelines to maintain the confidentiality of any information obtained from monitoring and that the information is to be accessed and used only by named people.

Introduce appropriate software that blocks access to specific sites such as pornography or adult entertainment.

Published: 27 May 2011

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