Legal Article - Business Law

The Relevance of Employee Training

All staff should receive training in order to understand their duties, responsibilities and obligations in relation to Trading Standards matters, customer interface, vehicle descriptions, advertising and promotions, test drives, after sales and other consumer related issues.

Refresher and/or update courses should be provided annually as a minimum frequency to reinforce the importance of compliance as well as any new/proposed development in law or best practice.

Staff records should reflect the training received by each individual.

Published: 16 Mar 2011

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