Legal Article - Business Law

Quality Systems Procedures for Staff

It is essential, not only to train staff, but to give them clear and concise instructions as to Company Policy and how they should conduct themselves.

The instructions need to cover all aspects of the job, specify processes and procedures that are to be adopted, records that are to be kept, checks that should be made.

This goes together with guidance and instructions on the descriptions that may be applied to vehicles and statements that may or may not be used during the customer interface.

 

Published: 16 Mar 2011

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