Legal Article - Business Law

Can a Seller take away a Customer’s Rights on Satisfactory Quality etc?

If you are selling in the course of your business and the customer is not buying into his/her business and the goods are those that are normally supplied for private use/consumption then you cannot take away a customer’s rights.

In fact if you use statements which do attempt to take away such rights then it is a criminal offence and you can be prosecuted. So statements such as “no refunds” or “refunds only given if goods are returned in original packaging” would be illegal.

Published: 10 Mar 2011

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