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| If it’s not broken don’t fix it |
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| Monday, 11 January 2010 | |
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Clients can sometimes be their own worst enemies when dealing with customer complaints.
BEFORE you do anything with an alleged problem on a car, check out whether there really is a problem! In some cases if a customer buys a different car from what they are used to it may just be getting used to a different driving style eg more revs on driving away, a longer warm up time etc, etc. The car may exhibit different noises – no car is totally silent. It seems that in the case of particular persistent customers, clients will send the car and a friendly workshop will happily alter this, that and the other because he/she remembers this type of car sometimes shows this problem. DISASTER! You have legally admitted there is a fault! Why would you repair it if there wasn’t!
The customer has just got a case!
TIP – check it out before shelling out! |