Useful links for consumers

Trading Standards

Trading Standards is a local authority service with online consumer advice about problems with motor vehicles.
Trading Standards website
Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Citizens Advice website
Retail Motor Industry Federation

If the supplying dealer / garage is an RMI member you can refer the matter to the RMI conciliation and arbitration service.
Retail Motor Industry Federation website

The Motor Ombudsman

If the supplying dealer / garage subscribes to The Motor Ombudsman, after eight weeks or earlier if the supplying dealer / garage provide you with a final answer, you can refer the matter to The Motor Ombudsman  conciliation service.
The Motor Ombudsman website